Retail Selling Skills Development Certificate

The retail selling skills development certificate program is a blend of product knowledge and effective sales techniques. These cover the implementation of a sales strategy to achieve sales targets. Our practical and hands-on training program gives insights into international diamond grading standards and colored stone identification techniques and focuses on methodologies to improve and enhance sales.

The program also covers selling skills and management techniques, understanding consumer demand trends, merchandising, front-line staff communication skills among other topics.

Program Overview

  • Diamond knowledge
  • Overview of gemstones
  • Product assortment, development and marketing
  • Jewelry settings
  • Metals
  • Budgeting, Forecasting and Inventory Management
  • Understanding consumer demand
  • Visual merchandising strategies
  • Body language
  • Sales techniques and situation handling
  • Emphasis given on open discussions and simulated interactions with customers
  • Training helps sales associates to educate the customers on the 4C's

Workshop – Trade/ Consumer Seminars

Independent offers the Industry as well as Consumers the perfect one day skill-building seminars that helps keep one up-to-date with industry trends and the skills required for success in the jewelry business and for informed choices while purchasing jewelry. These seminars are available on demand and are customized to suit the needs of the retailer or a group of consumers.

Schedule dates of the programs are indicative and are subject to change without prior notice. For confirmation and more information about our educational programs please contact: The Independent Institute of Gemology on
Tel: +91 22 2687 8314/15